Careers at Posturite
Current job vacancies
Sports Graduate – Ashford or Maidstone (Full time)
We are looking for a graduate with physiology knowledge to carry out ergonomic assessments for our clients.
Applicants must have physiology knowledge, live in the above areas and have a full driving licence.
Duties:
- Carry out effective DSE and Reactive Workstation Assessments in person and remotely
- Write detailed reports recommending solutions
- Maintain a strong relationships with all accounts and build rapport with relevant contacts
- Ensure all relevant contacts within accounts have the necessary up to date Posturite divisional literature
- Identify opportunities for all divisions of Posturite through fact finding within appointments and subsequently liaising with Key & Account Managers
- Occasionally conduct chair set ups, desks, homeworker assessments, chair & desk repairs & assist with major installations as necessary
- Support and promote marketing campaigns
- Promote, where applicable, all new products and support methods of distribution to support revenue goals
- Attend regional sales meetings
Credit Control Assistant (Temp for 6 months)
We are looking for someone to engage with our clients regarding unpaid invoices due to client oversight or errors on the invoices raised joining a team of 5 Credit Control Assistants to chase debt owed and solve any invoice queries.
Applicants must have previous credit control experience.
Duties:
- Call companies to make them aware of the outstanding debt & chase for payment
- Take phone calls for credit control queries
- Resolve any hardcopy queries that come in via post
- Efficiently rectify any possible duplications by liaising with customer services to keep duplications down to a minimum & investigating efficiently
- Sending copy invoices as requested
- Amending invoices that may detail the incorrect information
- Tackling old debt (3 month +) to try & resolve any ongoing problems that had delayed payment up until now
- Sending out statements at the beginning of each month
- To ensure that all overdue debt (especially 90 day) is kept as low as possible
- To ensure that customers queries are dealt with in a polite & efficient manner
- Maintain monthly meetings with Sales Account Managers to keep good communication to gain an understanding of the account/overdue invoices ensure the correct debt collection letters are sent out
- To ensure the payments are input and reconciled daily on to the company accounting system, Microsoft Navision, by obtaining details & ensuring the figures match our daily banking report
- Allocate payments to the correct and appropriate accounts
Recruitment Adviser (Part time 20-25 hours per week)
This role as an In-house Recruiter will work as part of the HR team to understand the business' long-term goals and the working culture of the organisation and use it to hire the best people for the company.
Applicants will need to have a vibrant outgoing personality, be able to work flexibly and have a minimum of 2 years in a Recruitment Adviser role.
Duties:
- Collaborate with department managers to compile a list of requirements and support the production of comprehensive job descriptions
- Promote and embed our Core Values & Mission at every opportunity with potential candidates and Line Managers
- Use cost effective methods of attracting suitable candidates through advertising, social media, etc
- Fully support our equality and diversity agenda ensuring inclusion in the recruitment, interview and onboarding processes
- Design, develop and manage our careers website page, Glassdoor & Indeed profiles & respond to feedback in a positive manner
- Act as a brand ambassador to promote our reputation and attractiveness as a good employment opportunity for potential candidates
- Assess applicants' knowledge, skills, and experience to best suit open positions
- Complete initial screening of candidates such as telephone interviews
- Support the HR Team in successfully onboarding new employees and the chasing and completion of New Starter paperwork
- Promote & manage internal opportunities with existing employees
- Create and maintain a strong social media presence such as LinkedIn
- Source external consultants by a variety of cost effective methods and direct sourcing
- Complete all external consultant paperwork carrying out compliance checks
- Keep up-to-date on current employment legislation and regulations
- Provide recruitment reports to Head of HR
- Manage & configure recruiting software to maximise efficiency
- Support achievement of the Disability Confident award and other related accreditations
- Collate all staff skills and qualifications to drive forwards our Talent Pool and resourcing needs
Managed Service Coordinator (12 months temp maternity cover position)
We are looking for applicants with excellent IT skills and an aptitude to learn our on line systems quickly as well as strong administration skills. Hybrid working available.
Key Tasks:
- Give first line support to our managed service customers
- Maintain and update all relevant Customer Relationship Management information
- Prepare and send proposals to customers
- Liaise with the relevant software technical team, Posturite contacts for the successful implementation of managed service contracts
- Administer the time tracking system to support accurate invoicing
- Assist with testing and roll out of new systems
- Process orders from customers
- Prepare invoices and issue to customers
- Manage monthly reporting
- Ongoing management and maintenance of managed service contracts
Customer Service Adviser
We are looking for an enthusiastic person who is able to process customer orders accurately and efficiently whilst providing support and guidance to internal and external customers to achieve a swift resolution.
Applicants must have previous experience in an administration role along with strong Microsoft Office skills and the ability to use multiple systems. Some hybrid working available after an initial training period.
Duties:
- Answer all contact (via email, phone, post) promptly ensuring accurate information is provided and the customer’s enquiry is resolved professionally or where necessary directed to the appropriate department.
- Regularly update customers on the progress of their enquiry or order until completion.
- Escalate non-standard customer situations and difficult cases to the Team Leader promptly.
- Ensure all customer account information and order details are accurately recorded on the required systems.
- Liaise with the Purchasing Team to ensure lead-times are communicated to customers and field management.
- Accurately process returns, credits and replacements in line with company policy.
- Monitor and clear Back Order and Returns Reports to ensure deadlines are met.
- Promptly respond to enquiries from Account Managers, finding a resolution or where appropriate directing their enquiry to the relevant department.
- Support the Customer Service Team in engaging and building strong relationships with customers and Posturite staff through regular communication.
- Deliver the expected daily individual work statistics to the Team Leader and support the customer service team in achieving all objectives.
- Follow policies and procedures consistently and diligently, reporting any breach to your team leader.
- Complete any other related tasks as directed.
Our employees
We recognise that we are only as good as the staff we employ and that our success is due to the quality and team spirit of our employees. We know that people make it happen and that is the essence of our vision for the company. We expect our staff to be passionate about their jobs and to enjoy their work.
The customer service, buying, finance, administration, marketing and software development teams are based at our head office close to Berwick station in the beautiful South Downs National Park.
Members of our regionally-based sales and account management teams are the front line of our business. They look after work station assessments, provide customers with advice and training on ergonomic products and ensure that chairs, desks and other items of equipment are properly adjusted for the customer’s personal comfort once delivered. In-depth product and DSE assessor training is given to all new team members who are responsible for sourcing new clients and arranging presentations.
Privacy notice
Our Privacy Notices let you know how we collect, process and store personal data about you. Our Recruitment Privacy Notice is available for all job applicants to view, we also have a separate Consultant Privacy Notice for our consultants.
These Privacy Notices reflect our commitment to processing your personal data appropriately and lawfully in accorance with the UK Data Protection Act 2018 and UK GDPR.
Processing for the purpose of these Privacy Notices includes collecting, handling, storing, sharing, accessing, using, transferring and disposing of the information.
If you are unable to view the appropriate Privacy Notice, please contact us by email at [email protected] or by telephone on 01323 874278.
